Question 1

What is your MOQ for custom t-shirts?

Accepted Answer

Standard MOQ is 100 pieces per style per color. For basic crew neck t-shirts in 100% cotton, we can do 50 pieces per color. Hoodies, sweatshirts, and complex items start at 100 pieces. If you need less, ask — sometimes we can accommodate.

Question 2

Can I order different sizes in one order?

Accepted Answer

Yes. Size range from XS to 5XL. Minimum 5 pieces per size per color. We follow standard US/EU/UK sizing charts, or we can produce to your custom size spec.

Question 3

Can I mix different colors in one order?

Accepted Answer

Yes. Each color counts as one MOQ unit. So if your MOQ is 100 pcs and you want 3 colors, you need at least 100 pcs per color (300 total). We stock 200+ fabric colors and can Pantone match.

Question 4

Is there a discount for larger orders?

Accepted Answer

Yes. 500–999 pcs: 5% off. 1,000–4,999 pcs: 8–10% off. 5,000+ pcs: 12–15% off. Discount applies to unit price and varies by product complexity.

Question 5

How much does a sample cost?

Accepted Answer

$30–80 per sample depending on complexity (number of colors, embroidery, fabric type). For basic printed tees, expect $30–50. For multi-color embroidery on thicker fabric, $60–80.

Question 6

How long does sample production take?

Accepted Answer

5–7 working days from confirmed order. We ship samples by DHL/FedEx — delivery in 3–5 days worldwide. Photo and video of the sample sent before shipping.

Question 7

Is the sample fee refundable?

Accepted Answer

Yes. Full sample fee is refunded on bulk orders of 300+ pieces. For orders under 300 pieces, 50% of the sample fee is refunded.

Question 8

Can I get multiple rounds of samples?

Accepted Answer

First round of sampling is included in the sample fee. Revisions (color adjustments, size tweaks, print changes) are $15–30 each. Most projects finalize in 1–2 rounds.

Question 9

Which printing method is best for my design?

Accepted Answer

Screen printing: best for 500+ pcs, bold colors. DTG: best for small orders and complex art. Embroidery: best for logos on polos and outerwear. Sublimation: best for all-over prints on polyester. Tell us your design and quantity — we'll recommend.

Question 10

What file formats do you accept for artwork?

Accepted Answer

AI (Adobe Illustrator), PDF, PSD, or high-resolution PNG (300 DPI). Vector files preferred for screen printing and embroidery. For DTG, raster files at 300 DPI work fine.

Question 11

Can you print photographs on t-shirts?

Accepted Answer

Yes, with DTG printing. Works best on 100% cotton, light-colored fabric. Photo quality up to 1200 DPI. Keep in mind DTG prints may fade slightly after 20–30 washes.

Question 12

What is DTF printing and should I use it?

Accepted Answer

DTF (Direct to Film) transfers your design onto a film, then heat-presses it onto the garment. Good for small batches on any fabric color. More durable than DTG on dark fabrics. Cost is $3–8/pc depending on size.

Question 13

What fabrics do you offer?

Accepted Answer

100% cotton (combed, ringspun, organic), polyester, cotton-poly blends, bamboo, French terry, and fleece. GSM range 120–380. We can also source specific fabrics if you have requirements.

Question 14

What GSM should I choose?

Accepted Answer

120–150 GSM: lightweight, summer wear. 160–200 GSM: standard, most popular. 210–250 GSM: mid-heavy, good for streetwear. 260–320 GSM: heavyweight, solid feel. 280+ GSM: hoodie/sweatshirt territory.

Question 15

Do you have fabric certifications?

Accepted Answer

We can source certified fabrics on request. Let us know if you need specific certifications for your order.

Question 16

What is your defect rate?

Accepted Answer

Below 2% on final inspection (AQL 2.5 standard). Every batch goes through in-line QC during production and a final inspection before packing. We send QC photos with every shipment.

Question 17

How long does production take?

Accepted Answer

Sample: 5–7 working days. Bulk: 15–20 working days after sample approval. Rush orders (7–10 days) available with 15–20% surcharge.

Question 18

How do you ship and what does it cost?

Accepted Answer

Sea freight: $0.8–2.5/pc, 25–35 days to US/EU. Air freight: $3–6/pc, 5–8 days. Express (DHL/FedEx): $8–15/pc, 3–5 days. Cost depends on volume and destination.

Question 19

What payment methods do you accept?

Accepted Answer

T/T (bank transfer), PayPal, Western Union. Standard terms: 30% deposit to start production, 70% before shipment. For repeat orders, we can negotiate net 30 terms.

Question 20

Can you ship to my country?

Accepted Answer

We ship worldwide. Main markets: US, EU, UK, Australia, Japan, South America, Middle East, Southeast Asia. We have experience with customs documentation for all major markets.

Question 21

Can you do custom neck labels?

Accepted Answer

Yes. Woven labels (MOQ 500 pcs), printed labels (MOQ 100 pcs), tear-away labels. Provide your design in AI or PDF format. $0.05–0.15/label depending on type and quantity.

Question 22

What packaging options do you have?

Accepted Answer

Standard poly bag (free). Custom printed poly bag ($0.08–0.15/pc). Individual box ($0.30–0.80/pc). Custom tissue paper and stickers available. We can also pack per your retailer's requirements.

Frequently Asked Questions

Ordering & MOQ

Samples

Printing & Decoration

Fabric & Quality

Shipping & Payment

Labels & Packaging

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